Privacy Policy

1. Who We Are

11plusprogress.co.uk is operated by 11plusprogress, a UK-based educational platform.

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at:

📧 support@11plusprogress.co.uk

2. Who Can Use This Service

• Accounts are created only by parents or legal guardians
• Children cannot create accounts themselves
• The minimum age of students using the platform is 8 years
• Parents are responsible for managing the account and student data

3. What Personal Data We Collect

Data provided by parents

• Parent or guardian name
• Parent or guardian email address
• Student name (first name or nickname)

Learning and usage data

• Question attempts and answers
• Scores and results
• Time spent per question
• Practice history and progress summaries

Technical data

• Login and authentication data (via Supabase)
• IP address (collected indirectly for security and technical purposes)
• Essential cookies

Payment data

• Payment references and status (processed via GoCardless)
• We do not store bank or card details

4. What We Do Not Collect

We do not collect:

• Date of birth
• School name
• Phone number
• Home address
• Sensitive personal data

5. How We Use Your Data

We use personal data to:

• Provide access to the platform
• Deliver exam-style practice
• Track progress and topic mastery
• Process payments
• Maintain security and reliability
• Respond to support requests

We do not sell or use personal data for advertising.

6. Legal Basis for Processing

We process personal data under UK GDPR based on:

• Contractual necessity (to provide the service)
• Legitimate interests (platform improvement and security)
• Legal obligations (accounting and payment records)

7. Children's Data

• Student data is processed only with parental consent
• Children cannot submit personal data independently
• Learning data is used solely for educational progress
• We do not market directly to children

8. Cookies

We currently use essential cookies only to support:

• Authentication
• Security
• Core site functionality

For more details about our cookie usage, please see our Cookie Policy.

If this changes, this policy will be updated.

9. Third-Party Service Providers

We use trusted third parties to operate the service:

• Supabase – authentication and database
• GoCardless – payment processing
• Vercel – hosting and infrastructure
• Titan Email – support communication

These providers process data only on our instructions.

10. Data Retention

• Account data is kept until the parent requests deletion
• Practice history is retained while the account exists
• Payment records are retained where legally required

11. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your account and associated data

Requesting data deletion

You can request account and data deletion by emailing:

📧 support@11plusprogress.co.uk

Requests will be processed within a reasonable timeframe.

12. Data Security

We take reasonable technical and organisational measures to protect personal data, including secure authentication and encrypted connections.

13. UK-Only Service

11plusprogress.co.uk is intended for UK users only and operates in accordance with UK GDPR.

14. Changes to This Policy

This Privacy Policy may be updated from time to time. The "Last updated" date will reflect any changes.

15. Contact

For privacy-related questions or requests:

📧 support@11plusprogress.co.uk