Parent Help Guide

This guide is for parents and guardians. It explains what each major page does, what parents can control, what the child must do, and what the current limits are.

Use this as a self-help manual. If you follow the sections in order, you can set up your child, schedule the baseline, understand the weekly plan, interpret the AI features, and know what to do next after each practice session.

Start here

Use this route through the product if you want the simplest parent workflow:

1. Create or sign in to your parent account on /signup or /login.
2. Create the child account on /onboarding/create-student.
3. Open /account and review the profile, exam settings, study preferences, readiness scoring, email settings, AI access, and access status.
4. Decide whether to begin with the full Maths baseline on /get-started.
5. Add the baseline to /plan or hand off to the student login so your child can start it immediately.
6. After the first submitted attempts, use /dashboard, /dashboard/history, /results/[attemptId], and /flagged-questions to decide the next session.
7. Use /browse, /sets/[questionSetId], and /plan to keep scheduling or selecting the next practice.

Important parent/student split:

• Parents use email and password, or Google sign-in.
• Students use username and PIN on /student-login.
• Parents organise, review, and configure.
• Students start and complete practice attempts.

Sign in and choose the right role

Main pages:

• /
• /login
• /signup
• /student-login

What parents should know:

• The home page is public and explains the service.
• Parent login is separate from student login.
• Students cannot use the parent login form.
• Parents cannot sit practice using the student login flow unless they sign in as the child.
• If a page requires sign-in, the app may return you there after login.

What to expect:

• Parent sign-up asks for full name, email, and password.
• Terms of Service and Privacy Policy acceptance are required during sign-up.
• Student sign-in uses the username and PIN created during onboarding.

Current limits:

• Private pages such as /dashboard, /plan, and /account are not available until sign-in is complete.
• A parent account without a linked student will usually be guided into student setup first.

Onboard your child

Main page:

• /onboarding/create-student

This is where the parent creates the child login.

What each field does:

• First name: the child name shown in parts of the app.
• Username: the student login name used on /student-login.
• PIN: a 4 to 6 digit code for the child login.
• Confirm PIN: confirms the chosen PIN before account creation.

What happens after you submit:

• The app creates the student account.
• The app links that student to the parent account.
• The app sets that student as the active child context for parent pages.
• The parent is sent back to /account.

What the child does next:

• The child signs in on /student-login.
• The child uses the new username and PIN.

Good parent practice:

• Choose a username the child can remember easily.
• Choose a PIN the child can type without help.
• Store the username and PIN somewhere safe before the first handoff.

Current limits:

• Usernames must be unique.
• If the PINs do not match, the account is not created.
• If the parent has more than one linked child later, the active child must be switched from the student switcher in the top navigation before reviewing data.

Understand My Account and every option on the profile page

Main pages:

• /account
• /account/credits

The Account page is the parent control center.

Profile section

What each option does:

• Email Address: read-only. It shows the parent login email and cannot be changed on this page.
• Full Name: the parent name attached to the account.
• Student Name: an optional display name used in reports and on the dashboard.

What parents should use it for:

• Keep the child display name tidy so reports are easy to read.
• Confirm the email address belongs to the correct parent account.

Exam Settings

What each option does:

• Show time during exam: when on, the student sees the timer during practice. When off, elapsed time is still recorded but hidden on screen.
• Auto-pause: when on, the exam pauses if the student sits idle on a question for too long.
• Auto-pause after: chooses the idle delay. Current options are 3, 5, 6, or 8 minutes.

What to expect:

• Auto-pause is useful when a child walks away mid-session.
• Hiding the timer can reduce pressure for some children while still preserving timing data for review.

Study Preferences

These settings shape the recommendation logic used in the dashboard and weekly plan.

What each option does:

• Flag topics slower than: the seconds-per-question pace threshold. Default is 60 seconds.
• Flag topics with accuracy below: the accuracy threshold used to identify weaker topics. Default is 85%.

How these settings affect the app:

• Topics slower than your pace threshold can be promoted into Next best actions.
• Topics below your accuracy threshold can be promoted into Next best actions.
• These thresholds also affect future plan generation when the weekly plan is reset or generated.

Readiness scoring

These settings control the readiness snapshot shown on /dashboard.

• Target weighted questions per topic: the coverage target. Default is 30.
• Pace target (seconds per question): the pace target used in readiness. Default is 60.
• Subjects in overall readiness: which subjects count toward the overall readiness score. At least one must stay selected.

What this means for parents:

• If you only want readiness to reflect certain subjects, adjust the subject list.
• If your child is working more slowly but carefully, you can raise the pace target to make readiness less strict on speed.

Email notifications

What the option does:

• Receive email notifications: turns guidance emails on or off.

What it does not change:

• Required service emails, such as account or payment-related messages, may still be sent where necessary.

AI topic insight access

What the option does:

• Allow linked students to generate AI topic insights: lets the child generate the paid AI topic insight from eligible attempt pages using the same family credit balance.

Default behaviour:

• By default, only parents can generate these AI topic insights.

Your access

What appears here:

• A summary of whether the account is on beta free access, no-payments beta, an active monthly plan, or an active 6 or 12 month plan.
• A button leading to /browse or /pricing depending on access state.

Baseline actions on the Account page

If the baseline has not been completed yet, parents can also see:

• Add baseline to My Plan
• Start now - student login
• View assessment details

Current limits on the Account page:

• Parents cannot change the email address here.
• Parents configure the account, but the child still takes the assessments.
• AI topic insights may still be blocked if credits are exhausted or if the set is not eligible.

Delete your account and child data

Main page:

• /account — scroll to the Delete account section at the bottom of the page

Parents can permanently delete the family account without emailing support first.

How to delete your account

1. Sign in as the parent (not the student).
2. Open /account.
3. Scroll to Delete account at the bottom of the page.
4. Click I want to delete my account.
5. Type DELETE in the confirmation box (exactly, in capitals).
6. Click Delete my account permanently.

What happens next:

• You are signed out and returned to the home page.
• The deletion cannot be undone from the app.

This self-service flow is live and has been verified on production (June 2026).

What is removed

Deleting the parent account also removes linked student profiles and their login details (username and PIN).

The following data is permanently removed for the parent and every linked child:

• Parent and student profile details (name, email on the parent account, student username)
• Exam attempts and submitted results
• Flagged questions and question disputes
• Learning progress (learn mode, mastery, readiness snapshots, student analysis)
• Weekly plan items and AI insight history tied to the family
• Email guidance preferences and lifecycle email records
• Trial and entitlement records for the account
• AI credit balance and usage ledger for the parent account

Payment records during beta

During the public beta, paid checkout is usually disabled. If any payment records exist from earlier testing, personal details in those records may be anonymised rather than deleted, so basic financial audit information (such as amount and status) can be kept where required by law.

Email alternative

If you cannot sign in, or deletion fails, email support@11plusprogress.co.uk and ask for account deletion. Include the parent email address on the account.

After deletion

• Parent and student sign-in will no longer work.
• Practice history will not be visible in the dashboard or history pages.
• If you want to use 11 Plus Progress again later, you will need to create a new parent account and set up a new student profile.

Schedule and hand off the baseline assessment

Main page:

• /get-started

The baseline is the recommended first step for Maths.

What the page shows:

• Question count
• Topic count
• Estimated duration
• Student name details
• A description of the baseline
• Action buttons for parents or students depending on who is signed in

What parents can do on /get-started:

• Add to My Plan: opens the plan scheduling flow for the baseline.
• Start now - switch to student login: opens the handoff path so the parent can sign out and the child can sign in.
• Choose our own sets instead: dismisses the baseline prompt and returns the family to manual browsing.
• What's included?: expands the topic list covered by the baseline.

How baseline scheduling works:

1. Parent opens /get-started or /account.
2. Parent chooses Add to My Plan.
3. The scheduling dialog shows the current week from Monday to Sunday.
4. Parent chooses the day.
5. The baseline is inserted into /plan for that date.

How immediate handoff works:

1. Parent chooses Start now - switch to student login.
2. The handoff message reminds the parent that only the child should sit the timed paper.
3. The parent signs out.
4. The child signs in with username and PIN.
5. The child starts or resumes the baseline from the student flow.

What to expect during the onboarding and baseline stage:

• A newly onboarded family is usually guided to the baseline before deeper planning.
• If the baseline is already in progress, the main action changes from start to resume.
• If the baseline is completed, the app can redirect future visits away from /get-started and into progress pages instead.

Current limits:

• The baseline is a timed Maths paper.
• Parents do not sit the baseline themselves.
• If you skip the baseline, you can still browse and practise manually, but recommendations and the weekly plan have less evidence to work from.

Browse question sets and choose what to practise

Main pages:

• /browse
• /sets/[questionSetId]

What parents can do on /browse:

• Filter by subject and topic.
• Search by set name.
• Sort the catalog.
• Open a set detail page before deciding.
• Add a set to My Plan.
• See whether access is included, trial-based, or locked.

What the detail page on /sets/[questionSetId] helps with:

• Reviewing the description and intended use.
• Checking topics covered.
• Seeing whether a paused attempt exists.
• Seeing whether the action is Practice now, Resume practice, Unlock, Start free trial, or Subscribe.

What parents should expect:

• The set detail page is public and can be viewed before login.
• The actual attempt still belongs to the student flow.
• If a paused attempt exists, resume usually replaces a fresh start option.

Current limits:

• Parents can browse, choose, and plan, but the child still completes the attempt.
• Locked sets remain blocked until trial or paid access allows them.
• Trial access is set-based, not a blanket unlock of every set.

Use My Plan as the weekly study schedule

Main page:

• /plan

My Plan is the weekly calendar of recommended or manually added sessions.

What parents can do on the page:

• Move between weeks.
• See which days have practice.
• Open the options menu on a plan item.
• Move a set to another day.
• Remove a set from the week.
• Reset the week to the recommended plan.

What the child can do:

• Start the scheduled set when signed in as the student.
• Complete a scheduled plan item so it becomes marked as done.

How plans are created

The app creates the weekly plan from recent submitted practice data. The current logic looks at:

• weaker mastery topics
• slower-than-threshold topics
• lower-than-threshold accuracy topics
• flagged questions from review
• access to available sets
• a short cooldown so the same set is not recommended too often

What the plan engine does in practice:

• If the child has enough practice history, it usually schedules around four accessible sessions for the week.
• If the child is new and does not have enough history yet, it uses a cold-start approach and picks broader-coverage sets.
• If all topics look on track, the plan may be left empty rather than adding irrelevant filler.
• At most one locked recommendation may appear, and only if there is already at least one accessible recommendation too.

What reset does:

• Removes non-completed items.
• Preserves completed items.
• Re-runs the recommendation engine using the latest thresholds and evidence.

What parents should know about editing:

• Manual changes mark the week as user-modified.
• Manual additions and system recommendations can live together in the same week.
• The baseline can be scheduled into the plan in the same way as any other set.

Current limits:

• Parents can organise the week, but only the student should start the actual practice.
• Trial or subscription access rules still apply to each set inside the plan.

Understand Next best actions and how they are created

Main page:

• /dashboard

Next best actions are the recommended follow-up sets shown on the dashboard.

What parents see:

• a ranked list of suggested sets
• the reason each set was suggested
• estimated time
• an AI-assisted label if AI-ranked recommendations are being shown
• + Add to Plan so the recommendation can be scheduled without starting it immediately

How Next best actions are created

The app builds these from the child's submitted practice history. The main signals are:

• mastery: topics where the child is weaker
• time: topics where the child is slower than expected or among the slowest topics
• accuracy: topics where the child is below the chosen accuracy target or among the lowest-scoring topics

The recommendation logic also considers:

• whether the child has already completed the set recently
• whether the set is already accessible
• whether flagged questions suggest a particular topic deserves extra attention
• whether AI-ranked actions are available from the dashboard AI pipeline

What parents should do with Next best actions:

• Read the reason line, not just the set title.
• Add the recommendation to My Plan if you want it scheduled.
• Use the recommendation as the next session when the reason matches what you saw in review.

Current limits:

• Parents do not directly start the exam from these cards.
• The child is still expected to begin the practice from the student side.
• If no meaningful signal exists yet, the dashboard may show fewer or no recommendations.

Use the dashboard and understand the two AI features

Main page:

• /dashboard

The dashboard is the parent summary page. It combines readiness, topic progress, flagged-question follow-up, recent attempts, and the two main recommendation surfaces.

AI feature 1: Dashboard AI insight

This is the short AI summary card shown on the dashboard.

What it does:

• Summarises all-time practice progress in plain language.
• Uses the same underlying readiness and practice evidence as the dashboard data.
• Updates automatically after meaningful new evidence appears.

What parents should know:

• This dashboard AI summary is not credit-gated.
• It is breadth-focused: a quick view of overall progress and where attention should go next.
• If it is pending or fails, the app can still fall back to deterministic recommendations and the last successful summary.

AI feature 2: AI Topic Insight

This is the deeper AI explanation shown on eligible attempt review pages.

• It is generated on demand.
• It uses credits.
• It only works on single-topic attempts.
• Parents can enable or block student generation from /account.

What parents should do on the dashboard overall:

• Change the time window if needed.
• Read the readiness snapshot.
• Review the dashboard AI insight.
• Check Next best actions.
• Open recent attempts and flagged items.
• Use the dashboard after each completed session to decide the next best action.

Current limits:

• The dashboard is a review and planning surface, not the place where the child takes the test.
• Some panels depend on completed practice data before they become useful.

Generate AI Topic Insights and manage credits

Main pages:

• /results/[attemptId]
• /dashboard/history/[attemptId]
• /account/credits

The AI Topic Insight is the credit-based deep-dive AI feature.

What parents can do with it:

• Generate a topic-specific AI summary on an eligible completed attempt.
• Read the identified pattern or weakness.
• Review the suggested parent actions.
• Request a targeted question set from the admin team after the insight is generated.

How credit usage works:

• The current default cost is 1 credit per AI Topic Insight.
• Credits are checked before generation.
• Credit balance and ledger history can be reviewed on /account/credits.
• Monthly free credits may be granted depending on the active configuration.
• Dashboard AI summaries do not use credits. Credits apply to AI Topic Insight only.

When the Generate button is available:

• The attempt must be completed.
• The attempt must come from a single-topic set.
• AI Topic Insights must be enabled.
• The viewer must be a parent, unless the parent has enabled student generation on /account.
• The account must have enough credits.

What parents should tell students:

• If student generation is not enabled, the child will see that parent approval is required.
• If credits are exhausted, the insight cannot be generated until more credits exist.

Current limits:

• Mixed-topic attempts are not eligible.
• This feature does not replace the standard results table or question-by-question review.
• If generation fails after debit, the system is designed to refund automatically.

Review results, history, and flagged questions

Main pages:

• /results/[attemptId]
• /dashboard/history
• /dashboard/history/[attemptId]
• /flagged-questions

What parents can do after a completed attempt:

• Read the overall score, timing, and topic breakdown.
• Open the full answer review.
• Compare the student answer with the correct answer and explanation.
• Generate the AI Topic Insight when the attempt is eligible.
• Open history for older attempts.
• Use flagged questions for targeted revision.

What the flagged questions page is useful for:

• collecting mistakes worth revisiting
• filtering by topic
• reviewing explanation text later
• removing a flag once the issue has been addressed
• generating targeted follow-up practice from flagged material

How parents should use review pages:

1. Read the score and time first.
2. Look at the weakest topics.
3. Use the answer review to identify whether the issue was knowledge, misunderstanding, or speed.
4. Flag important questions.
5. Use flagged questions, Next best actions, or My Plan to pick the next session.

Current limits:

• Review pages only exist after submission.
• Paused or in-progress attempts do not appear in submitted history until the child completes them.

Understand the live exam page and resume behaviour

Main page:

• /exam/[attemptId]

What the child sees:

• one question at a time
• answer options
• progress controls
• previous and next navigation
• submit controls
• a timer if parents leave the timer visible

What parents should know:

• The exam flow is intended for the child.
• Auto-pause settings from /account affect this page.
• Some resume behaviour depends on local browser state as well as the saved attempt record.

Resume expectations:

• If the attempt still exists and the saved state is intact, the app can offer resume.
• If browser storage is cleared or the paused state is no longer available, the attempt may need to be restarted.

Current limits:

• Once submitted, the attempt is locked and becomes a results page.
• If the app cannot restore the paused state, it cannot always continue exactly from the old point.

Learn mode, access, trial, and pricing

Main pages:

• /learn
• /pricing
• /checkout/monthly
• /checkout/prepaid

What /learn is for:

• low-pressure revision
• not a scored attempt
• does not feed the weekly plan, dashboard readiness, or submitted-attempt analytics

What parents should know about access:

• Trial access applies only to included trial sets.
• A paid or beta access state may unlock more.
• The current beta can hide pricing or redirect pricing flows, depending on configuration.

What to expect in the current beta:

• /pricing may redirect to sign-up instead of showing a full purchase journey.
• Checkout pages may be hidden or redirected if no-payments beta mode is active.
• When billing is active, monthly or prepaid options can appear.

Current limits:

• A locked set stays locked even if it is visible in Browse, unless access covers it.
• Trial access does not guarantee access to every set in the catalog.

Troubleshooting and support

Common issues and what they usually mean:

• I can browse but cannot start practice This usually means you are signed in as a parent, the child has not taken over yet, or the set is access-locked.

• The baseline will not start for me as a parent This is expected. Parents schedule or hand off the baseline. The child sits it.

• The AI Topic Insight button is missing The attempt may be mixed-topic, AI may be disabled, student access may be off, or the account may not have enough credits.

• My child cannot generate AI Topic Insights Turn on Allow linked students to generate AI topic insights in /account if you want the child to use the family credits directly.

• A paused attempt is gone Resume depends on the attempt still existing and browser state still being available.

• Pricing pages seem to disappear The beta may currently be set to redirect or hide payments.

When to contact support:

• The screen labels differ from this guide in an important way.
• A child account cannot be created even with a new username.
• Credits were debited incorrectly.
• A submitted attempt is missing from results or history.
• Account deletion fails after typing DELETE, or you cannot sign in to delete the account yourself.

Support email: support@11plusprogress.co.uk

For self-service deletion steps, see Delete your account and child data.